1. Introduction
Escalona Labs LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy applies to visitors, prospects, clients, vendors, and other users of our website and professional services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number, company name
- Business Information: Company size, industry, operating requirements, business address, systems used, integration needs, and project constraints
- Billing Information: Billing contact details and limited transaction metadata
- Payment Information: Processed securely through third-party payment processors; we do not store full card numbers
- Communication Data: Messages, emails, intake forms, meeting notes, project briefs, and other correspondence
2.2 Automatically Collected Information
When you visit our website, we automatically collect:
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent, referral sources
- Cookies: See our Cookie section below
3. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To design, build, maintain, and improve AI systems, voice agents, chatbots, workflow automations, integrations, and managed AI operations
- Security and Threat Intelligence: To provide cybersecurity services, exposure monitoring, fraud prevention, incident support, service improvement, and risk analysis
- Communication: To respond to inquiries, prepare scopes, coordinate delivery, and manage client engagements
- Payment Processing: To process payments through Stripe
- Legal Compliance: To comply with applicable laws and regulations
- Security: To detect, prevent, and address technical issues and fraud
- Marketing: To send promotional communications (with your consent, which you may withdraw at any time)
4. Legal Bases for Processing
Where required by law, we process personal data under one or more of the following legal bases:
- Performance of a contract: To provide requested services and manage client engagements
- Legitimate interests: To operate, secure, and improve our business and website
- Consent: For optional marketing communications and non-essential cookies where required
- Legal obligation: To comply with tax, accounting, or regulatory requirements
5. Security and Threat Intelligence Data
Escalona Labs LLC may collect and process security-related information to provide cybersecurity services, threat intelligence, exposure monitoring, fraud prevention, incident support, service improvement, and risk analysis.
This information may come from clients, service providers, security tools, commercial intelligence sources, research sources, public sources, and other lawfully accessible or lawfully provided sources.
We may use this information to detect risk, generate alerts, support remediation, protect systems, prevent abuse, maintain records, improve services, and comply with legal, contractual, security, or operational obligations.
We may retain, secure, restrict, redact, aggregate, quarantine, delete, or withhold security-related information based on legal, contractual, operational, and risk-management needs.
We do not sell client security data.
6. Payment Processing with Third Parties
Important: We may use Stripe, Inc. or similar payment processors to process payments. When you make a payment:
- Your payment information is transmitted directly to the payment processor
- We do not store complete card numbers on our servers
- The payment processor's handling of your data is governed by its own privacy policy
- You can review Stripe's Privacy Policy at stripe.com/privacy
By making a payment, you consent to sharing your payment information with Stripe for the purpose of completing your transaction.
7. Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Payment processors, hosting providers, analytics providers, collaboration tools, AI infrastructure vendors, and other vendors necessary to deliver our services
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets
8. International Transfers
If we transfer personal data across borders, we take steps intended to protect that information consistent with applicable law. For users in the European Economic Area, the United Kingdom, or other jurisdictions with similar requirements, this may include reliance on approved transfer mechanisms and contractual safeguards where appropriate.
9. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data (subject to legal obligations)
- Opt-Out: Unsubscribe from marketing communications
- Data Portability: Request transfer of your data
- Restriction and objection: Request limits on certain processing activities where available
To exercise these rights, contact us at: escalona@escalonalabs.com
10. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of data in transit (TLS/SSL)
- Secure payment processing through Stripe
- Regular security assessments
- Limited access to personal information by authorized personnel only
However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
11. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences
- Analyze website traffic and usage patterns
- Improve user experience
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
13. Children's Privacy
Our services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this policy periodically.
15. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Escalona Labs LLC
Email: escalona@escalonalabs.com
Website: https://escalonalabs.com
We keep this policy aligned with the way Escalona Labs operates. If our services, vendors, or data practices change materially, we update this page and revise the effective date above.